Duplicate or excess payment
Identify each transfer separately. The relevant received amounts must be reconciled before a return amount can be established.
A payment question starts with the facts.
Find the information needed to review an order, distinguish a transfer problem from a refund request, and avoid sending funds twice.
Before asking for a refund
Check the order reference and the payment status first. A saved configuration does not mean funds were received, and an expired quote does not prove a transfer failed. If you already sent funds, do not send a second payment simply to make the status update.
A cryptocurrency transfer usually cannot be cancelled by editing a website order. Any return of received funds is a separate transaction; network settlement and a commercial refund decision are different matters.
Information to include
- Your private order reference and the plan or billing period concerned.
- The invoice currency and network, the amount sent and the date with its time zone.
- The transaction identifier or a relevant block-explorer link, when available.
- The reason for the request: duplicate transfer, incorrect amount, service issue, cancellation or another specific problem.
- A private way to receive a response, if you want a reply. Do not publish your account or payment details in a review.
Transfers needing individual review
Wrong currency or network
Explain exactly what was sent and where. Recovery may be technically impossible; do not assume that identical-looking addresses make networks interchangeable.
Expired quote or delayed status
Supply the original invoice and transfer details. The amount, arrival time and confirmation state need to be checked together.
Service or cancellation issue
Describe the affected order, the problem and the remedy you request. Payment receipt alone does not establish server delivery or the applicable refund entitlement.
When a refund applies
Send the request to [email protected] with the information listed above. A message is not itself an approval. The website has no automatic refund button. This is SilentVPS's commercial policy, not a statement of a universal statutory 7-day period.
First monthly order: 7 days
For your first monthly server order, request cancellation within 7 calendar days after server activation to receive a full refund of that order's payment. Activation means receiving access to a usable VPS; saving a configuration or reaching paid status does not start the period. A request sent within the period remains eligible if it is reviewed later.
Service cannot be supplied
If SilentVPS cannot supply the paid service, the affected order is eligible for a full refund. A confirmed duplicate transfer or excess payment is returned after reconciliation.
Other periods and changes of mind
Renewals, annual orders and cancellation after the 7-day period have no automatic commercial pro-rata refund. Specific service failures and statutory entitlements remain subject to review; this rule does not remove mandatory rights.
Return amount and processing
For a full refund, SilentVPS returns the cryptocurrency amount actually received for the eligible invoice, in the same asset and on the same network. Its USD value can change with market prices. Fees originally paid to your wallet provider, exchange or network are not funds received by SilentVPS and are not included. SilentVPS covers the outgoing network fee for an approved refund.
Approved refunds are sent within 5 business days after both approval and confirmation of the receiving address and required payment details, starting from the later of those two events. Blockchain confirmation times are separate from this sending deadline. No recovery is guaranteed for an asset sent on an incorrect network or to an incorrect address.
Where consumer-protection rules apply, statutory withdrawal and refund rights remain in force. Cryptocurrency payment alone does not determine whether a right exists or an exception applies. The official reference below explains the French distance-purchase framework; SilentVPS is based in the United States.
Address confirmation and record keeping
Confirm the asset, network and receiving address through the same private email discussion used for the request. An exchange sending address is not necessarily an address to which you can receive funds. Never provide a recovery phrase, private key or password.
Keep the written decision and any return transaction identifier. For a request that needs a reply, use [email protected] directly: the website's contact form currently records messages without sending an email notification.
This policy takes effect on 9 October 2026. A later change will not reduce refund terms already attached to a paid order. Applicable mandatory consumer rights remain unaffected.